Collections Agent - Acudeen
portfolio_page-template-default,single,single-portfolio_page,postid-28402,,qode-theme-ver-11.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.2.1,vc_responsive

Collections Agent

About This Project

  • Responsible in performing / making Outbound & Inbound calls from clients.
  • Maintains updated customer contact information in the collections systems and ensure correctness of details (phone numbers, emails & addresses)
  • Responsible in collecting receivables thru call, texts & emails.
  • Responsible in reminding clients of their due dates and continuously monitor accounts.
  • Consistently & efficiently maintains contact with clients to avoid incurring past due accounts.
  • Must be detail-oriented regarding the inputs needed in the collections report.
  • Should be in-charge of making follow-ups on the collections for each account starting on due date up to adjusted due date.
  • Responsible for updating collections report every time there will be instructions coming from clients.
  • Responsible in making follow up on promises / commitments to pay to ensure collections.
  • Performs skip tracing to make sure constant contact with clients.
  • Documents all information gathered from collections accurately.
  • Refer problem accounts to immediate officer for proper handling.
  • Responsible for the preparation of daily, weekly and monthly reports needed.
  • Perform duties that may be assigned from time to time.